| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message is sent by CallGem to notify the agent layer that the agent is ready for the next call. |
| Example | AR\TDdefault\CNCustCare\AN2 |
| Explanation | CallGem is advising the Agent Layer that agent 2 is ready to have calls transferred to him. |
| Notes | Sent in response to an Agent Available [AA] request and a Transaction Complete [TC] message. |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
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