| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message tells the Agent application that the agent is at the beginning of a manual call cycle. The Agent application should use this message to drive a screen pop. |
| Example | BM\TDdefault\CNHello\AN2 |
| Explanation | CallGem is asking the agent application to start a manual call session call for the agent with identifier number 2, on the Hello campaign. |
| Notes | |
| Introduced | V10.6.345 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CB | Callback | boolean | false | 0 | 0 | From V10.6.812 - The CB parameter indicates that the that agent is reserved for callback |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
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