| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | This message informs the agent of the outcome of a Play Message [PM] request. |
| Example | PS\CNCustCare\AN2\RS1 |
| Explanation | Agent 2 is informed that the PM request was successful.Recording has successfully started for the call with the session identifier 0123456 on the CustCare campaign. |
| Notes |
A successful message playback will result in RS0 being sent first to say that
the message was played successfully. This will then be followed by RS1 to signify
that the message has now finished.The start or termination acknowledgement may occur
unsolicited. If the campaign or agent is set to blanket record calls, CallGem will
generate the acknowledgements as a means to drive application state machine logic
consistently.
If the PM was unsuccessful only one PS message will be sent with the RS2 parameter.The start or termination acknowledgement may occur unsolicited. If the campaign or agent is set to blanket record calls, CallGem will generate the acknowledgements as a means to drive application state machine logic consistently. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description | ||||||
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||
| RS | ResourceStatus | int | true | 0 | 4 |
This parameter may have the following values:
|
||||||
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. | ||||||
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