RA - Recording Acknowledge

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message is sent in response to a valid Request Recording [RR] message. On receipt of a Request Recording [RR] message, Softdial initiates or terminates call recording through the telephony layer. This will usually succeed but may fail due to resource shortage or some other telephony issue. The RA message provides feedback to the agent about the state of the request to start or stop recording.
Example	RA\CNCustCare\AN24\ON\RS0
Explanation	Recording has successfully started for the call with the session identifier 0123456 on the CustCare campaign.
Notes	The start or termination acknowledgement may occur unsolicited. If the campaign or agent is set to blanket record calls, CallGem will generate the acknowledgements as a means to drive application state machine logic consistently. Recording Acknowledge [RA] - Telephony to CallGem

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

AgentIdentifier

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

CampaignName

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

OperationKey

string

false

Recording operation key

OnOff

boolean

false

If specified, recording will be intiated. If not specified, recording will be terminated

RecordingFilename

string

false

1024

Recording Filename parameter

ResourceStatus

int

true

The parameter may have the value 0, 1 or 2.

0	Successful start/stop recording
1	Failed - respondent on hook
2	Failed - telephony error

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.

RecordingUniqueIdentifier

string

false

From V10.6.431 - If this recording is the main recording made for this agent's current call session, this field contains the globally unique identifier assigned.