RX - Route Decision

Layer	Agent
Direction	From CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	The decision made by CallGem in response to an agent-layer originated route request (RQ) message.
Example	RX\TDdefault\CNCustCare\SI4556ABC\ANtest\RS1\DTCustomer_ID~N~00100234\|Likes_Beer~Y~1
Explanation
Notes
Deprecated	V10.6.395 & V10.7.611

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

AgentIdentifier

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

CampaignName

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

Data

string

false

128000

Data associated with the call session

RouteAddress

string

false

The address where CallGem will attempt to route the call.

ResourceStatus

int

true

This parameter indicates the success of the route request and may have the value 0, 1 or 2.:

0	There was no application record match to determine a route or get data.
1	There was one and only one record match. Here is the route and/or data.
2	There were multiple matches.

SessionIdentifier

string

true

120

Used to give each called party a unique key.

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.