| Layer | Agent |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | Transfer to agent message - sends a message to a specified agent |
| Example | CG:AG:XA\TDfoo\ANfromthisagent\A2tothatagent\DT<MagicXMLDocument xmlns="http://www.sytelco.com/SCC/CM"><r><EntryPoint Name="MyStepNamewithinthescript" /><c i="0" n="id" m="true" d="1" /><c i="1" n="tn" m="false" d="12345" /></r></MagicXMLDocument> |
| Explanation |
CallGem is forwarding a message from the agent 'fromthisagent' to agent 'tothatagent'.
The message is contained in the DT parameter. In this example the DT parameter contains
the element 'EntryPoint' indicating this message is intended to redirect or control
a script (from the step identified by the 'Name' attribute) for an agent 'tothatagent'
who is logged into Scripter. The Scripter server will process this message and will
check for a script step named 'MyStepNamewithinthescript'. If it finds such a script
step, Scripter server will:
|
| Notes | The DT parameter extends the CM data parameter format within Scripter by adding an 'EntryPoint' element as part of the row. This identifies the step within the script to be invoked. |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| A2 | AgentTo | string |
false |
1 | 80 | The agent from whom the message was sent. |
| AN | AgentIdentifier | string | false | 1 | 80 | The agent being sent the message. |
| C2 | CampaignTwo | string | false | 1 | 80 | The campaign name of the agent from which the message was sent. |
| CN | CampaignName | string | true | 1 | 80 | Campaign name of the agent being sent the message. |
| DT | Data |
|
true | 1 | 4000 | The data or content of the message. |
| FT | Focus | boolean | false | 0 | 0 | If passed, indicates that the endpoint to which this message relates has the input focus. |
| GA | GroupAddress | string | false | 1 | 80 | Indicates the group to whose members the message should be broadcast. |
| SI | SessionIdentifier | string | false | 1 | 120 | Identifies this session |
| TD | TenantDescriptor | string | true | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
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