AW - Adjust Wrap

Layer	Agent
Direction	To CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message requests extension to an agents wrap-up time and wrap outcome.
Example	AW\TDdefault\AN2\MW240\WO105\DWSALE
Explanation	The agent application is requesting that the agent be allowed 240 seconds of wrap time, and requesting a change in the wrap data and outcome to be used if the timeout expires.
Introduced	10.6.359

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
DW	MaximumWrapData	string	false	1	128000	The data string to use when an agent exceeds the maximum wrap time as set by the MaximumWrapTime (MW) parameter.
MW	MaximumWrapTime	int	false	-1	99999	This sets the maximum time (in seconds) an agent can spend in the wrap state after handling a call. The default value is 0 an that also implies an unlimited time. See also the WrapOutcome (WO) parameter which works together with this. A value of -1 indicates 'use default'
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter
WO	MaximumWrapOutcome	int	false	-1	255	The wrap outcome value to use when an agent exceeds the maximum wrap time as set by the MaximumWrapTime (MW) parameter. A value of -1 indicates 'use default'