LR - Listen Request

Layer	Agent
Direction	To CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	A request to monitor an agent.
Example	LR\CNCustCare\AN1\A22\BL\ON
Explanation	Agent 1 is requesting to monitor agent 2 in 'blind' mode.
Notes	BL parameter 'true' = request that monitored agent is not notified. CH parameter "true" = request that monitoring agent may communicate with monitored agent. The agent to be monitored must be logged in to a campaign.

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
A2	MonitoredAgent	string		1	80	The agent to be monitored. User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
AN	AgentIdentifier	string		1	80	Monitoring Agent
BL	Blind	boolean	false	0	0	Request 'Blind' monitoring. If "true" the monitored agent is not aware that they are being monitored. If "false" a Monitor Notify [MN] message is sent to notify the monitored agent of their monitoring state.
CH	Coaching	boolean	false	0	0	Request 'Coaching' mode. If "true" the monitoring agent can communicate (coach) the monitored agent.
CN	CampaignName	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
ON	OnOff	boolean	false	0	0	On parameter
QI	TurretIdentifier	string	false	1	80	From V10.6.341. Deprecated V10.6.706. Mutually exclusive with AN Parameter. If the turret ID is specified, CallGem will treat this as a request for the current login session to listen to the second agent. User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter