PM - Play Message

Layer	Agent
Direction	To CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message instructs CallGem to play a sound fragment to all parties connected to the call session that the agent is associated with. The sound fragment is referenced by Symbolic Name [SN].
Example	PM\CNCustCare\AN2\SNThankYou
Explanation	The 'ThankYou' sound fragment is played to all parties associated with Agent 2 on the CustCare campaign.
Notes	In order to disable playback of the current sound the PM message should be sent without the SN parameter. The sound fragment is the filename or URI specified in the Namespace relating to a symbolic name from the application layer. Related Links: Play Message [PM] - CallGem to Telephony

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CN	CampaignName	string		1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
MI	MessageInterruptible	boolean	false	0	0	From V10.6.668 - If this parameter is specified, it signifies that the message playback can be interrupted for call control (eg requeue, transfer, barge).
RF	RecordingFilename	string	false	1	1024	Recording Filename parameter
SN	SymbolicName	string	false	1	80	This parameter is alphanumeric. The SN parameter is configured via the Name Space Editor in Name Spaces\_config\Sound Resources
SP	Speech	string	false	1	4000	This parameter is alphanumeric. The SP parameter contains the text to be played to the customer through the TTS engine
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.
TK	Token	string	false	1	80	Token parameter