| Layer | Agent |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | Request to start next preview |
| Example | PN\TDTenant1\CNCustCare\ANJoe |
| Explanation | Tenant1 agent Joe has requested to start the next preview. |
| Notes | This message cancels the Breathing Space Timer set by the P2 parameter in the Overdial Tuning [OT] and Make Call [MC] messages. |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
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