API Message Guide

RQ - Requeue

Layer Agent
Direction To CallGem
Type of Service CG
Interface ID AG
Message Purpose Request requeue of the connected call
Example RQ\TDdefault\CNInbound\AN1\GA1000
Explanation The agent is requesting that the call he is managing is requeued to address 1000.
Parameters
Code Name Type Mandatory? Min Val Max Val Description
AN AgentIdentifier string 1 80 User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
CN CampaignName string 1 80 User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;
GA GroupAddress string true 1 80 The queue to queue the call to. Can be in the same or a different campaign.
TD TenantDescriptor string false 1 80 This parameter is alphanumeric and identifies to which tenant this message applies.
TK Token string false 1 80 Token parameter