| Layer | Agent |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | AG |
| Message Purpose | The agent or the agent application sends this message to set session tags |
| Example | ST\TDdefault\CNtest\AN2\T1testRecordingTag |
| Explanation | The agent with identifier 2 has changed the session Tag number one to the new value 'testRecordingTag' |
| Notes | This message set session tags during the call. It can be sent after MC and before TC message. |
| Introduced | V10.6.138 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| T1 | CallRecordingTag1 | string | false | 0 | 80 |
There are 6 parameter tags- T1 to T6.
The T(n) parameters represent tags that will be stored against any call recordings made for a call session. There are three points at which the user can specify tag data:
|
| T2 | CallRecordingTag2 | string | false | 0 | 80 | See above |
| T3 | CallRecordingTag3 | string | false | 0 | 80 | See above |
| T4 | CallRecordingTag4 | string | false | 0 | 80 | See above |
| T5 | CallRecordingTag5 | string | false | 0 | 80 | See above |
| T6 | CallRecordingTag6 | string | false | 0 | 80 | See above |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
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