| Parameters |
| BF |
BlendFairness |
int |
false |
0 |
1 |
From V10.6.325 - Allows blended agents to rotate into an inbound campaign. Values can be 0 (no fairness algorithm - default) or 1 (Last offer - the agent who has been waiting the longest for an inbound offer in a specific queue may be moved from an outbound campaign to handle an inbound call.) See Inbound ACD Campaign. |
| BP |
BlendPriority |
int |
false |
0 |
1 |
The priority given to blend requests against this queue. 0 follows normal removal
from queue. 1 allows agents to be removed from predictive queues without regard for
pacing.
|
| CN |
CampaignName |
string |
|
1 |
80 |
Mandatory if the call is predictive.
|
| ES |
ErrorThreshold |
int |
false |
0 |
99999 |
The timeout for sending a warning notification through a Notification Event (NE) message
and through the Group Data (GZ) API. A Value of 0 indicates no threshold.
|
| FN |
ForceConnect |
boolean |
false |
0 |
0 |
From 10.6.362 - Force Connect. If the session enters this queue, ensure the the customer call is answered
|
| G1 |
GreetingQueueEntry |
string |
false |
1 |
1024 |
Queue entry greeting (e.g. 'This call is being recorded')
|
| G2 |
GreetingBusyQueueEntry |
string |
false |
1 |
1024 |
Queue Busy on Entry Greeting. Greeting played when call cannot be dequeued immediately
on entry to the queue.
|
| G3 |
GreetingHoldMusic |
string |
false |
1 |
80 |
Hold Music. This should be a suitable source of music that can loop.
|
| G4 |
GreetingTimed |
string |
false |
1 |
1024 |
Obligatory 'Your call is important to us' timed greeting.
|
| GA |
GroupAddress |
string |
true |
1 |
80 |
Group address parameter
|
| II |
ReminderInterval |
int |
false |
0 |
99999 |
The frequency at which the reminder is played (in seconds). A Value of 0 seconds indicates
do not play reminder greeting.
|
| KQ |
KeepQueued |
boolean |
false |
0 |
0 |
From V10.6.422 - Calls will remain in the queue for the overflow time duration even if there are no agents active on the queue. |
| MT |
MediaType |
string |
false |
0 |
80 |
Media type parameter. If not specified this defaults to the default media type for
the CTI layer.
|
| OA |
OverflowAddress |
string |
false |
1 |
80 |
Overflow address parameter. This may be a station or queue address.
|
| OB |
OverflowGroupBusy |
boolean |
false |
0 |
0 |
Overflow on Group Busy. If there is no immediate prospect of dequeueing the call to
an agent, overflow immediately.
|
| OO |
OutOfServiceOverflowAddress |
string |
false |
1 |
80 |
Out-Of-Service Overflow address parameter. The address to which this queue overflows
when out of service.
|
| QP |
QueuePriority |
int |
false |
0 |
999999 |
The relative priority of the queue. requests to dequeue for a particular campaign
are processed on a priority basis, where the queue with the highest priority gets
first chance to dequeue calls to agents.
|
| QS |
QueueSelection |
int |
false |
0 |
3 |
The selection mechanism used by the Queue.
| 0 | Round Robin. | | 1 | Ordered. | | 2 | Longest Wait | | 3 | Ring Group |
|
| RH |
ReportHeader |
string |
false |
0 |
80 |
The descriptive name of the queue. This will appear in reports.
|
| RN |
RingNoAnswerTimeout |
int |
true |
5 |
99999 |
The number of seconds offer time before a call offered to an agent is dropped.
|
| RX |
RouteExternal |
boolean |
false |
0 |
0 |
Allow an external application to select route to agent.
|
| SX |
SLATime |
int |
false |
5 |
99999 |
The service target time to answer, in seconds. A value between 5 and 99999 seconds
is permitted.
|
| SY |
SLAPercent |
int |
false |
10 |
99 |
The target percentage answered within the given time in the SX parameter.
|
| TD |
TenantDescriptor |
string |
|
1 |
80 |
Mandatory when operating in
Multi-Tenancy. Otherwise it must not be used.
This parameter is alphanumeric and identifies to which tenant this message applies.
Typically contains a company name.
|
| TK |
Token |
string |
false |
1 |
80 |
Token parameter
|
| VN |
OverflowNoAnswer |
int |
true |
5 |
99999 |
The number of seconds before the call expires from the queue. Value range
is from 5 to 999 seconds.
|
| WS |
WarningThreshold |
int |
false |
0 |
99999 |
The timeout for sending a warning notification through a Notification Event (NE) message
and through the Group Data (GZ) API. A Value of 0 indicates no threshold.
|
| XT |
ExternalRouteTimeout |
int |
false |
5 |
99999 |
The amount of time (in seconds) that the external application is given to make a decision
on routing.
|
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