| Layer | Campaign |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | CA |
| Message Purpose | The Agent application may use this message to tell CallGem to ignore current data held for making predictions. |
| Example | RV\CNCustCare |
| Explanation | Vectors containing data for basing predictions on, such as the most recent pattern of call outcomes, are cleared and accumulation of data (re)commences as if it were the start of a campaign. The values set in the Overdial Tuning [OT] message will be applied. |
| Notes | See also Algorithm Adjustment. If you wish to implement this message consult Sytel first. |
| Last Changed | Pre V9.2 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| CN | CampaignName | string | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
CONTACT SYTEL