| Layer | CTI |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | For inbound campaigns, and inbound call is assigned to a campaign based on route information. This message notifies the telephony layer of the route assignment. |
| Example | CA\TDDemo\CNInbound Renewals\SIinbound_1234 |
| Explanation | CallGem is advising the telephony layer that the session identified as inbound_1234 is routed to a queue that belongs to campaign Inbound Renewals on tenant Demo. |
| Notes |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| SI | SessionIdentifier | string | false | 1 | 120 | Session Identifier parameter |
| TD | TenantDescriptor | string | false | 1 | 80 | Mandatory with V10 or with previous versions when operating in Multi-Tenancy. Otherwise it must not be used. This parameter is alphanumeric and identifies to which tenant this message applies. Typically contains a company name. |
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