| Layer | CTI |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | This message instructs the telephony layer to play a local busy signal to the specified agent. |
| Example | PB\TDdefault\CNCustCare\AN2\AE120 |
| Explanation | A local busy signal is played to Agent 2 on the CustCare campaign. |
| Notes | Nailed-up agents will not hear busy on preview calls to a busy called party or internal calls to a busy agent. On receipt of this message the telephony layer should play a DSP generated local busy signal to the agent's connection. |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AE | AgentExtensionIdentifier | string | true | 1 | 120 | Required by the telephony layer to give each agent extension a unique identifier. |
| AN | AgentIdentifier | string | false | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| DT | Data | string | false | 1 | 128000 | From V10.6.913 - Data parameter |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
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