LS - Login Status

Layer	CTI
Direction	To CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	Used to indicate the success or failure of the Switch Login [SL] message. This message is mandatory if using the Switch Login (SL) parameter in the Trunks Open [TO] message.
Example	LS\CNCustCare\AN2\AE43\RS0
Explanation	The switch is informing CallGem that the requested log in for agent with identifier 2 on extension number 43 on the 'CustCare' campaign was successful.
Notes

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

AgentExtensionIdentifier

string

true

120

Required by the telephony layer to give each agent extension a unique identifier.

AgentIdentifier

string

false

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

CampaignName

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

GatewayDial

string

false

160

Provides the address (typically a SIP: address) that another gateway in the same cluster needs to dial to route a call through to a nailed up agent.

This is passed back to other gateways via the SL message.

GatewayIdentifier

string

false

The Gateway Identifier parameter allows CallGem to do preference routing when ther telephony interface is a media gateway controller rather than a simple media gateway.

The MGC should advise CallGem which physical gateay the call and agent sessions are routed through by assigning each a symbolic name and passing this name as a paremeter to the LC, IC and LS messages.

ResourceStatus

int

true

0	Success
1	Failed - respondent on hook
2	Failed due to a telephony error.

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.

Token

string

false

Token parameter