TA - Transfer Acknowledge

Layer	CTI
Direction	To CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	When this message is sent from the telephony layer to CallGem, it acknowledges a request for transfer and gives information about the state of the transfer to the originator.
Example	TA\CNCustCare\AN24\A2Fred\SI9962\RS0
Explanation	The transfer of the call with the session identidier of 9962, from agent with identifier 24 to the second agent (Fred) on the CustCare campaign has been successful.
Notes	Related Links: Transfer Acknowledge [TA] - CallGem to Agent Transfer Acknowledge [TA] - Agent to CallGem

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

SecondAgent

string

false

The agent from whom the message was sent.

AgentIdentifier

string

false

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

CampaignName

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

ResourceStatus

int

true

The parameter may have the value 0, 1, 2, 3 or 4.

0	Transfer connected.
1	Transfer disconnected: eg transferrer / transferee hangs up.
2	The telephony layer did not establish an inquiry call to the transferee and that CallGem will not send a message to disconnect the transferee call.
3	Transfer request was successful
4	Conferencing

SessionIdentifier

string

true

120

This is typically a unique key from the database, i.e. customer account number. Either the TN or the SI parameter must be used to identify the called party

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.

Token

string

false

Token parameter

TelephoneNumber

string

false

Either the TN or the SI parameter must be used to identify the called party