TS - Transfer Status

Layer	CTI
Direction	To CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	Used to indicate the success or failure of the Call Transfer [CT] message. This message is mandatory when using the Transfer Status [TS] parameter in the Trunks Open [TO] message.
Example	TS\CNCustCare\TI20\AE43\RS0
Explanation	The telephony layer is advising CallGem that the call transfer to agent extension 43 on campaign 'CustCare' has succeeded.
Notes

Parameters

Code

Name

Type

Mandatory?

Min Val

Max Val

Description

AgentExtensionIdentifier

string

false

120

Required by the telephony layer to give each agent extension a unique identifier. Not required if the transfer the result of a call overflow to an external address.

AgentIdentifier

string

false

From V10.6.390 - User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

CampaignName

string

true

User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ;

ResourceStatus

int

true

0	Success
1	Failed - phone on hook
2	Failed - general telephony problem

SessionIdentifier

string

true

120

Session Identifier parameter

TenantDescriptor

string

false

This parameter is alphanumeric and identifies to which tenant this message applies.

TrunkIdentifier

string

true

Originated by the telephony layer to identify a particular call. It must be unique for the life of that call. The Identifier can be reused either after a Now Disconnected [ND] message has been received (if requested in the Trunks Open [TO] message), or a Call Disconnect [CD] message (if not).

Token

string

false

Token parameter

TimeoutQueue

boolean

false

Indicates that the transfer has failed on account of queue timeout