API Message Guide

BT - Callback Timeout

Layer Management
Direction From CallGem
Type of Service CG
Interface ID MA
Message Purpose This message is sent to the control application by CallGem to advise that a callback has timed out
Example BT\TDdefault\CNsystem\ANpolly\SIdefault_0001_00001234\TXABC001
Explanation A callback timeout has expired for agent polly on campaign MyCampaign. The session will be returned undialed.
Notes
Introduced 10.5.330 & 10.6.196
Parameters
Code Name Type Mandatory? Min Val Max Val Description
AN AgentIdentifier string true 1 80 This may include any characters except "\".
CN CampaignName string true 1 80 This may include any characters except "\".
SI SessionIdentifier string true 1 120 Used to give each called party a unique key.
TD TenantDescriptor string false 1 80 If the tenant descriptor is passed any callback handshaking will be filtered by a specific tenant. If passed, the tenant descriptor _will_ be validated.
TK Token string false 1 80 Token parameter
TX TransactionIdentifier string true 1 87 Used by subsequent messages from CallGem to identify the corresponding request. Must be unique across all requests.