CN - Callback Notify

Layer	Management
Direction	From CallGem
Type of Service	CG
Interface ID	MA
Message Purpose	This message is sent to the control application by CallGem to advise that a callback will become due soon
Example	CN\TDdefault\CNsystem\ANpolly\SIdefault_0001_00001234\TXABC001\TS4397.666667\TW297\TV300
Explanation	A callback is due in 297 seconds time for agent polly on campaign MyCampaign. The session will remain queued for a further 300 seconds after the due time, after which it will be returned undialed if polly does not log on to an outbouned campaign.
Notes
Introduced	10.5.330 & 10.6.196

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AN	AgentIdentifier	string	true	1	80	This may include any characters except "\".
CN	CampaignName	string	true	1	80	This may include any characters except "\".
SI	SessionIdentifier	string	true	1	120	Used to give each called party a unique key.
TD	TenantDescriptor	string	false	1	80	If the tenant descriptor is passed any callback handshaking will be filtered by a specific tenant. If passed, the tenant descriptor _will_ be validated.
TK	Token	string	false	1	80	Token parameter
TS	TimeStamp	double	true	1	50	This parameter follows the Windows OLE Automation date format. When sent in the CN message it indicates the exact time that the event was processed by CallGem.
TV	TimeoutValue	int	false	1	3600	The number of seconds following the callback due time the system will wait for an agent before returning the callback undialed.
TW	TimeWindow	int	false	1	1440	Indicates the number of seconds following send of this message that the callback is due.
TX	TransactionIdentifier	string	true	1	87	Used by subsequent messages from CallGem to identify the corresponding request. Must be unique across all requests.