| Layer | Management | ||||||||
| Direction | From CallGem | ||||||||
| Type of Service | CG | ||||||||
| Interface ID | MA | ||||||||
| Message Purpose | This message is sent by CallGem every time a call completes its lifecycle within an Inbound queue. | ||||||||
| Example | QZ\TDdefault\CNService\GATier1\SI654321\Z041000.500000\Z10.000000\Z20.000000\Z30.000000\Z441000.516666\RS1 | ||||||||
| Explanation | The call on the Service campaign with session ID 654321 expired from queue Tier1 without dequeue. | ||||||||
| Notes |
This message reports Inbound activity only.
The calculation of the time that a call is in the queue depends on the RS parameter
value:
|
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| Last Changed | V10.6.151 |
| Parameters | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description | ||||||
| CN | CampaignName | string | false | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; | ||||||
| GA | GroupAddress | string | false | 1 | 80 |
If specified, the queue (on the system campaign) to transfer the call to.
Must be a valid group address specified in the Softdial Name Space. This parameter is alphanumeric. |
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| RS | ResourceStatus | int | false | 0 | 4 |
Indicates the outcome of the dequeue attempt. Values can be:
|
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| SI | SessionIdentifier | string | true | 1 | 120 | The session identifier associated with the message. | ||||||
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. | ||||||
| TS | TimeStamp | double | true | 1 | 50 | This parameter follows the Windows OLE Automation date format. When sent in the QZ message it indicates the exact time that the event was processed by CallGem. | ||||||
| Z0 | TimeStamp0 | double | true | 1 | 50 | This is the timestamp of the call entering the queue. This parameter follows the Windows OLE Automation date format. | ||||||
| Z1 | TimeStamp1 | double | true | 1 | 50 | This is the timestamp of the call being first offered to an agent. This parameter follows the Windows OLE Automation date format. | ||||||
| Z2 | TimeStamp2 | double | true | 1 | 50 | This is the timestamp of the final offer to an agent. This parameter follows the Windows OLE Automation date format. | ||||||
| Z3 | TimeStamp3 | double | true | 1 | 50 | This is the timestamp of the call being accepted by an agent. This parameter follows the Windows OLE Automation date format. | ||||||
| Z4 | TimeStamp4 | double | true | 1 | 50 | This is the timestamp of the call expiring from the queue. This parameter follows the Windows OLE Automation date format. | ||||||
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