| Layer | Management |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | MA |
| Message Purpose | This message is sent by the control application to CallGem to remove an agent from a campaign with immediate effect. |
| Example | KA\TDdefault\CNCustCare\AN2\TXABC001 |
| Explanation | The control application is requesting that CallGem remove agent with identifier 2 from the CustCare campaign. |
| Notes | CallGem will perform all the necessary transactions without further intervention, except when using Switch-Determined Routing. See Agent Removal and Emergency Shutdown for more details. |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AN | AgentIdentifier | string | false | 1 | 80 | The identifier of the agent endpoint to be forcibly logged out. |
| CN | CampaignName | string | false | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TK | Token | string | false | 1 | 80 | Token parameter |
| TX | TransactionIdentifier | string | true | 1 | 87 |
Used by subsequent messages from CallGem to identify the corresponding request.
Must be unique across all requests.
If this Kill Agent [KA] request forms part of a Kill Campaign [KC] request, CallGem will append each TX parameter with '-000001' for the first agent, '-000002' for the second, and so on. See Agent Removal and Emergency Shutdown for more details. |
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