| Layer | Management |
| Direction | To CallGem |
| Type of Service | CG |
| Interface ID | MA |
| Message Purpose | This message indicates to CallGem that an application wants to register as a router for inbound or outbound calls, filtered by tenant or campaign. |
| Example | RX\TDdefault\CNVaijo\OB\TXApp_Vaijo_1200\CP10 |
| Notes | See External Routing. |
| introduced | V10.6.769 |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| CN | CampaignName | string | true | 1 | 80 |
The campaign to filter for outbound routing. If not passed, the router is an 'all
campaigns' router. User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CP | CallPriority | int | false | 0 | 1000000 |
The priority of the router relative to other routers. Routers that simply make address modifications for LCR/ billing prefixes/ suffixes should set this value to less than 10000. Routers that perform DNC screening should set this value to more than 10000. |
| FS | ForceScreening | boolean | false | 0 | 0 | Forces screening of all outbound calls that match the tenant/ campaign, not just those calls marked to screen against specific routers. |
| IB | Inbound | boolean | false | 0 | 0 | To register as an external router for inbound queues. If neither IB nor OB are specified, the router will be deemed to be performing DNC screening |
| OB | Outbound | boolean | false | 0 | 0 | To register as an external router for outbound (Predictive) campaigns, when determining which agent to assign a connected call. If neither IB nor OB are specified, the router will be deemed to be performing DNC screening |
| TD | TenantDescriptor | string | false | 1 | 80 |
The tenant to filter for outbound routing. If not passed, the router is an 'all tenants' router. |
| TK | Token | string | false | 1 | 80 | Token parameter |
| TX | TransactionIdentifier | string | true | 1 | 87 | Used by CallGem to uniquely identify this router. |
CONTACT SYTEL