Log Files
From V10.6.847 - the legacy Softdial Campaign Manager™ Windows client is no longer available, via install or download.
When requesting support from Sytel, invariably the following log files will be required in order to analyse system behaviour:
On the server
For diagnostic purposes, three log files are generated by the Softdial Campaign Manager™ Server. They use the naming convention as follows:
- <campaign name> - <date><time>.TXlog
- SCM - <date><time>.log
- SCM - <date><time>.SQLErrorLog
By default, these files are stored in [Logs Volume]:\Logs\CM\ on the server machine.
In a multi-tenant configuration, these files are stored in [Logs Volume]:\Logs\CM\TenantID.
If using an SCC version prior to V10.6.847, and running the Windows client, the following log files will also be required:
On each client
In addition, a fourth file logs the activity of each instance of Softdial Campaign Manager™ Windows client.
This log uses the following naming convention:
CMClient - <date><time>.Log
By default, this file is stored in [Logs Volume]:\Logs\CMC on the client machine.
These files should be provided to Sytel, on request. Depending on support arrangements agreed, Sytel will either dial into the Softdial CallGem™ server to access these files, or they will be sent via email.
For detailed comment on hours of cover and support procedures, business partners should refer to their agreement with Sytel.
By default, these files will be kept for the last seven days only, and then deleted. If you want to be able to change this, please consult Sytel at support@sytelco.com on how to do this.