Database Output
From V10.6.847 - the legacy Softdial Campaign Manager™ Windows client is no longer available, via install or download.
The Database Output tab/ page allows the user to configure which data is output to the database after a call is made, and where that data should go (Fig. 1).
Fig. 1 - Database Output - Web Client
Sytel recommends the following as standard procedure:
- from Results Primary Table, select the table or view of the database (specified in the General Settings page) in which the Database Output data will be written.
- click the Use standard column names button, for Softdial Campaign Manager™ to automatically use the default column specifications for the Results Primary Table.
Modify the remaining column specifications only if the default settings are not right in your circumstances. The parameter options are described below.
Database Output Parameters
| Parameter | Description | Value |
|---|---|---|
| Switch Results Column | Switch results of an attempted call | Derived from the Number Back [NB] message - Reason (RE) parameter |
| Agent Result Column | Agent specified outcome of a call | Derived from the Number Back [NB] message - Agent Outcome (AO) parameter |
| Transaction Timestamp Column | Timestamp of the results | Internally generated by Softdial Campaign Manager™ |
| Retry Count Column | Number of times a contact has been retried | Internally generated by Softdial Campaign Manager™ |
| Retry Agent ID Column | User name of the agent who should take the retry (i.e. agent specific callback) | Derived from the Number Back [NB] message - Ringback Agent (BA) parameter |
| Retry Timestamp Column | Timestamp denoting the time at which the retry should be attempted | Derived from the Number Back [NB] message - Ringback Timer (BT) parameter |
| Multi Number Retry Column | Index denoting the next number in a multi-number record that should be attempted | Internally generated by Softdial Campaign Manager™ |
| Callback Number Column | Number to be used for the callback | Derived from the Number Back [NB] message - Ringback Number (BN) parameter |
| Complete Timestamp Column | Timestamp at which the record was completed i.e. will not be attempted again | Internally generated by Softdial Campaign Manager™ |
| Last Key Processed | Windows Client only - this is for informational use only | The database key of the last contact which was processed by Softdial Campaign Manager™ |
Automatic Creation of Columns
Whether the parameters are defined automatically, or user input from the keyboard, moving away from this page will result in a validation of the parameters which have been entered. If the columns specified
- are of the wrong type, the user is notified
- do not exist, then the user is presented with the option of allowing Softdial Campaign Manager™ to generate these columns. Simply press OK to create the new columns, or Cancel to alter the column names manuallly.
Dependencies for Retries
Retries controlled by Softdial Campaign Manager™ depend upon all of the settings on this page except for:
- Agent Result Column, and
- Transaction Timestamp Col
Dependencies for Do Not Call Pre-Processing
Do Not Call (DNC) Pre-Processing in Softdial Campaign Manager™ depends upon:
- Results Primary Table, and
- Switch Results Column
Windows client details
Fig. 2 - Database Output - Windows client
The configuration options for the Windows client are the same as those for the Web client, described above.