Starting and Resuming a Campaign

If you are aiming to open multiple campaigns at the same time, campaign opening must be staggered to avoid overloading the campaign database.

From V10.6.600, campaign opening will be staggered automatically.

If running software prior to this version, Sytel recommends a maximum campaign opening rate of

• outbound - 6 campaigns per tenant per minute, and
• inbound - 30 campaigns per tenant per minute

This applies to campaigns opened from the Softdial Campaign Manager™ client, Softdial Scheduler, Softdial Campaign Manager™ Scheduler or via the API (by issuing an Open Campaign [OC] or Resume Campaign [RC] message).

A campaign can be started (or resumed) only if it is in a stopped or suspended state, and its parameters are not being edited.

To Start a campaign if stopped, or Resume a campaign if suspended:

1. Select the campaign
2. Press either
   1. the Start button on the toolbar, or
   2. the Start Campaign option from the Campaign menu, or
   3. Ctrl-S on the keyboard

The following will also Resume a campaign if suspended:

1. Select the campaign
2. press either
   1. the Resume Campaign option from the Campaign menu, or
   2. Ctrl-R on the keyboard.

The campaign will enter into a starting state . and messages will begin to appear within the Server Notification Panel. This will be followed by a change of state to running , and further messages may appear.