Softdial Phone™

Softdial Phone is an integrated software telephone user interface for use by call center agents, supervisors and administration staff.

In addition to standard outbound and inbound calling functions, Softdial Phone provides access to advanced dialer features including call transfer, call conferencing and call recording. It is fully integrated with the Softdial CallGem™ management functions such as agent logon and agent logoff, and supports predictive campaigns with Go Available and Go on Break.

The layout of Softdial Phone user interface is shown in Fig. 1.

Fig. 1 - Softdial Phone with Keypad

Features

• Call History
• Contact List
• Hold / Mute
• Recall Last Incoming Call
• Recall Last Outgoing Call
• Speed Dial
• Call Transfer
• Conference Call
• Record Call
• Start Wrap
• Go Available / Unavailable
• Request Break / Return from Break
• Show / Hide Keypad
• Automatic Logon