Features

From V10.2 - Softdial Reporter™ 2 includes a window docking manager for easier and more intuitive view arrangement, customized data queries, support for dynamically XAML templates, customisable XSD datasets, report and report view configuration.

Fig. 1 - Example Report

Main Features

The main features of Softdial Reporter™ 2 include:

User Configurable Data Views

Data views may be easily configured by the user using floating and docking view panels for each data set. This means that users can quickly design their own report screen layouts showing only the specific information they need to monitor.
Customizable views via dynamically loaded external XAML templates
Data views can be textual/ numerical or graphical with a selection up to 25 chart formats.
Multi-monitor setup support.

Comprehensive Real Time and Historical Reports

Current and cumulative data is held in memory to ensure that refresh rates are instantaneous regardless of the size of campaign.
Fast access to historical data through highly optimised XML database schema.
Landlord, Tenant, Campaign, Queue Agent and Call status and detail views.
Customizable and extendable data queries, report views and formatting - support for custom agent outcomes.

Easily Extended and Integrated with Existing Data Systems

Versatile text based data input and output format support.
Native support for Sytel SDMP, XML and SQL text formats.
Flexible Rules and Transformation Engine can be configured to process custom data formats.