Put Queues Out Of Service

Inputs

1.

Queue Name

(Mandatory)

The unique identifier of the Queue that is to be taken out of service

2.

Campaign

(Mandatory)

The campaign to which the Queue is currently associated

3.

Priority

(Mandatory)

Determines how calls that are currently in the queue will be handled:

0	Calls will be handled normally - the queue will be taken out of service when all calls in the queue have been handled
1	Calls currently in the queue will be overflowed (if an overflow queue exists)
2	Calls currently in the queue will be overflowed, calls currently dequeued to agents will be dropped

Outputs

If the operation fails, the failure code or reason is returned in the step output.

Outcomes

Depending on the result of the Put Queues Out of Service operation:

1.	Failed
2.	Next