End Call With Callback 2
Used to end the call and send the outcome as the specified Agent Outcome Number and sets up a callback using the specified Callback Agent ID, Callback Number and Callback Time.
Inputs
| 1. | Agent Outcome Number | (Mandatory) | Must be a valid outcome that is specified in the |
| 2. | Callback Agent ID | (Optional) | If the value is
|
| 3. | Callback Number | (Optional) | If the value is
|
| 4. | Callback Time | (Mandatory) | Can be specified using the Current Date Time and Date Time Math steps. See also Softdial Scripter™Timezone Integration |
| 5. | Commitment | (Optional) | From 10.5.182 - sales value without the currency symbol e.g. 10.00, 1245.50 |
| 6. | Success Rating | (Optional) | From 10.5.182 - value between 0 and 1, or a percentage value e.g. 0.20, 60% |
| 7. | Partial Update | (Optional) | If set to Yes, only the campaign fields that have been modified during script execution will be updated (i.e. included in the Data (DT) parameter of the Transaction Complete [TC] message) |
Fig. 1 - End Call With Callback 2 - Inputs
Outputs
None
Outcomes
| 1. | Next | The call transaction has ended. The outcome may be captured to a Script or Campaign field |
| 2. | Fail | The call transaction has failed. The outcome may be captured to a Script or Campaign field |
Fig. 2 - End Call With Callback 2 - Outcomes