Supervised Transfer
Used to (screened) transfer a call to either
- another ACD available agent (by specifying Second Agent or Extension), or
- a huntgroup (by specifying Huntgroup Address, or
- an External Address
See also Transfer Call.
For an explanation of the different types of transfer, see Call Transfer and Conference.
Inputs
| 1. | Second Agent | (Optional) | The destination agent ID (as used to log in to Scripter) |
| 2. | Extension | (Optional) | The destination extension (that the agent is logged in to) |
| 3. | Huntgroup Address | (Optional) | The destination queue address (the Queue Name as configured in the |
| 4. | Ring Timeout | (Optional) | The number of seconds after which the call will return an Outcome of No Transfer if not successful. Defaults to 15 secs if not specified |
| 5. | External Address | (Optional) | The number of the 3rd Party (i.e. a number that is not recognised by Softdial CallGem™ as a logged in agent extension or a valid Queue Name) |
| 6. | Calling Line Identity | (Optional) | From V10.6.265 - the CLI to be used |
Fig. 1 - Supervised Transfer - Inputs
Outputs
None
Outcomes
| 1. | Drop | The call was dropped before the transfer was completed or there was a telephony error |
| 2. | No Transfer | The call was not transferred |
| 3. | Conference | The call was successfully transferred to the selected destination address |
Fig. 2 - Supervised Transfer - Outcomes