Scripter Engine
Scripter Engine is a component that provides a wide range of script functionality for both IVR and agent Web-based scripts, including
- script processing and logic
- Text To Speech (TTS) capability
- recorded message control (playback, recording, pause, and timing)
- response to telephone key pad entry
IVR Scripts
IVR scripts need to be connected with a Virtual Agent. Virtual agents will have a virtual extension (does not need to be present in your PABX/ PBX).
Agent Scripts (Screens)
This type of script provides screen pops for the live agents.
Publishing Your Script
When a new script design is complete, the script must be published to the Scripter Engine before it can be run.
When you create a project, your project files are located in:
..\ My Documents\Scripter Designer Projects\<your project>
When you publish, your script is copied from the Project folder to:
C:\Softdial\Scripter2\Scripter Engine\[tenant]\Scripts
where C is the installation root drive on the server where the Scripter Engine is installed (as set in the configuration menu).
From V10.5.42 - it is now possible to specify the Agent Type (Live or Virtual) and Queue identifier when Publishing a script. This information is stored in the Scripter configuration file and is used to validate the agent during logon to the campaign.
From V10.6.240 - a list of published projects is displayed when publishing your script to assist you in selecting a unique name for your new project (Fig. 1).
