AL - Agent Login

Layer	Agent
Direction	To CallGem
Type of Service	CG
Interface ID	AG
Message Purpose	This message requests CallGem to log an agent into a campaign
Example	AL\CNCustCare\AN2\ADTom\TEBobbie-Jo\AE1522
Explanation	The agent application assigns Tom to work on Bobbie-Jo's team on the CustCare campaign, with the Agent Identification Number 2. CallGem is also being advised Tom's extension identifier, 1522, which is required when the telephony layer is directly managing the connection with the switch (i.e. there is a split API).
Notes	An agent may be logged into a campaign when it is both open and also suspended, but not when it is closed. If the request is successful CallGem will respond with a Logged In [LI] message See Agent Login Process

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
AA	AutoAccept	boolean	false	0	0	This Parameter indicates to CallGem that the specified agent will ALWAYS accept a transfer.
AD	AgentDescription	string	false	1	80	Typically a name. Must be unique across all open campaigns. When operating in Multi-Tenancy, must be unique within tenant.
AE	AgentExtensionIdentifier	string	true	1	120	Required by the telephony layer to give each agent extension a unique identifier. If not passed, the first agent endpoint login will default its extension address from the user configuration.
AN	AgentIdentifier	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
AW	AutoWrap	boolean	false	0	0	This parameter enables automatic generation of the TC message when the agent is logged into a predictive campaign.
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
CR	CallRecording	boolean	false	0	0	This parameter enables recording for the agent. By default CR is disabled.
LN	LicenseToken	string	false	1	80	This parameter is reserved for Sytel's use
NU	NailedUp	boolean	false	0	0	This parameter indicates that the agent will be nailed-up.
PL	ProxyLogin	boolean	false	0	0	From V10.6.244 - This parameter is used to indicate that the sender is issuing this login request as a proxy. This will mean all events relating to this agent will be consumed silently.
SI	SessionIdentifier	string	false	1	120	The Session Identifier of the call whose customer connection should be used as the new agent.
TD	TenantDescriptor	string	false	1	80	The tenant that this agent is logging on to. If not passed, the default tenant is assumed. Agent identifiers and addresses must be unique within the scope of a tenant.
TE	Team	string	false	1	80	Agents may be allocated to teams (for subsequent CallGem reporting). Even though this parameter is optional, if you are going to offer users access to Softdial Reporter™ 2 we strongly advise you to implement this parameter.
TK	Token	string	false	1	80	Token parameter
VA	VirtualAgent	boolean	false	0	0	This parameter indicates that the agent is a virtual agent.