| Layer | CTI |
| Direction | From CallGem |
| Type of Service | CG |
| Interface ID | CT |
| Message Purpose | This message asks the switch to log in an agent station. |
| Example | SL\TDdefault\CNCustCare\AN2\AE42 |
| Explanation | CallGem is asking the switch to log in agent station 2 at extension 42, on the CustCare campaign. |
| Notes | If the Switch Login (SL) parameter has been used in the
Trunks Open [TO] message, then the telephony layer must return a
Login Status [LS] message informing CallGem of the success (or otherwise) of the login. The CL parameter was added in V10.5 to allow a calling line identifier to be included and then passed to the agent extension when logging an agent in. |
| Parameters | ||||||
|---|---|---|---|---|---|---|
| Code | Name | Type | Mandatory? | Min Val | Max Val | Description |
| AE | AgentExtensionIdentifier | string | false | 1 | 120 | The address or extension number to use for the call to the agent. |
| AN | AgentIdentifier | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| CL | CallingLineIdentity | string | false | 1 | 80 | The CLI to be presented when this number is dialed. Any value passed here must be a valid address terminating to your equipment. |
| CN | CampaignName | string | true | 1 | 80 | User defined parameter values may include any characters except / \ : * ? " < > | & % + ! ' ; |
| GD | GatewayDial | string | false | 1 | 160 |
The address provided by another gateway in its LS message to indicate how to connect to an agent who is nailed up on that gateway. |
| GI | GatewayIdentifier | string | false | 1 | 80 | Parameter provided by user in AL message to guarantee sending the SL message to a telephony gateway, the agent will be logged in from the specified telephony gateway, to be used in configurations were MGC is present. |
| NU | NailedUp | boolean | false | 0 | 0 | This parameter indicates that the agent will be nailed-up. |
| SI | SessionIdentifier | string | false | 1 | 120 | The Session Identifier of the call whose customer connection should be used as the new agent. |
| TD | TenantDescriptor | string | false | 1 | 80 | This parameter is alphanumeric and identifies to which tenant this message applies. |
| TU | TemporaryNailedUp | boolean | false | 0 | 0 | From V10.6.946 - This parameter indicates that the agent will be only temporarily nailed-up. |
| VA | VirtualAgent | boolean | false | 0 | 0 | This parameter indicates that the agent is a virtual agent. |
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