Notification Example

<MagicXMLDocument>
  <LicenseMap Year="2018" Month="2" Day="8" Start="43139.73467572" Now="43140.00347438" Version="Softdial Plugin 10.6.915.29677 (06 February 2018)">
    <Usage PRED="0.00787349" ACD="0.00000000" PBX="0.00000000" VIR="0.00000000"/>
    <Peaks>
      <Peak Name="PREDACDTOT" Count="2" BorrPRED="0" BorrACD="0" Timestamp="43139.73606516"/>
      <Peak Name="PRED" Count="2" BorrPRED="0" BorrACD="0" Timestamp="43139.73606516"/>
      <Peak Name="ACD" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
      <Peak Name="PBX" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
      <Peak Name="VIR" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
    </Peaks>
    <Tenant Name="default">
      <Usage PRED="0.00787349" ACD="0.00000000" PBX="0.00000000" VIR="0.00000000"/>
      <Peaks>
        <Peak Name="PREDACDTOT" Count="2" BorrPRED="0" BorrACD="0" Timestamp="43139.73606516"/>
        <Peak Name="PRED" Count="2" BorrPRED="0" BorrACD="0" Timestamp="43139.73606516"/>
        <Peak Name="ACD" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
        <Peak Name="PBX" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
        <Peak Name="VIR" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
      </Peaks>
      <Campaigns>
        <Campaign Name="system">
<Usage PRED="0.00000000" ACD="0.00000000" PBX="0.00000000" VIR="0.00000000"/>
          <Peaks>
            <Peak Name="PREDACDTOT" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
            <Peak Name="PRED" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
            <Peak Name="ACD" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
            <Peak Name="PBX" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
            <Peak Name="VIR" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
          </Peaks>
        </Campaign>
        <Campaign Name="Campaign1">
<Usage PRED="0.00787349" ACD="0.00000000" PBX="0.00000000" VIR="0.00000000"/>
          <Peaks>
            <Peak Name="PREDACDTOT" Count="2" BorrPRED="0" BorrACD="0" Timestamp="43139.73606518"/>
            <Peak Name="PRED" Count="2" BorrPRED="0" BorrACD="0" Timestamp="43139.73606518"/>
            <Peak Name="ACD" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
            <Peak Name="PBX" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
            <Peak Name="VIR" Count="0" BorrPRED="0" BorrACD="0" Timestamp="0.00000000"/>
          </Peaks>
        </Campaign>
      </Campaigns>
    </Tenant>
    <Checksum Value1="42801" Value2="15319"/>
  </LicenseMap>
</MagicXMLDocument>

As shown in the License Map example above, there are 2 data sets (Usage, and Peak per license type) provided at each of 3 levels of scope:

1. Platform (LicenseMap) (for the entire platform)
2. Tenant (for each provisioned tenant)
3. Campaign (for each active campaign)

LicenseMap contains the following items:

• Year/ Month/ Day - the day containing the Start time
• Start - the start time of the period covered
• Now - the end time of the period covered (and the time when the log was written)
• Version - the SCC version and release date

The user types are:

1. PREDACDTOT: total of PRED + ACD (for peak only)
2. PRED: Predictive
3. ACD: non-predictive (i.e. Progressive + Preview + Inbound)
4. PBX: “on hook” campaigns
5. VIR: virtual agents

The data sets are:

• Usage: records the hours/ minutes each license type was used (as an OLE automation date time format floating-point decimal)
• Peak: for each license type, records
  • the peak usage (maximum concurrent users)

  • the number of borrowed licenses from regular (ACD) and predictive pools (if any)

  • the time the peak occurred

So in the License Map example above, we can see that:

• The installed version of SCC is 10.6.915 (LicenseMap Version)
• The reporting period
  • starts - 08/02/2018 17:37:56 (LicenseMap Start)
  • ends - 09/02/2018 00:05:00 (LicenseMap Now).
• The global usage of agent hours:
  • PRED: 00:11:20 (HH:MM:SS)
  • ACD: zero
  • PBX: zero
  • VIR: zero
• The global peaks:
  • PRED: 2 licenses (also reflected in PREDACDTOT: 2 licenses).
  • Used by agents on Campaign1 that was running on tenant default.