Registry Settings
Softdial CallGem™ registry settings are located as follows:
| Setup type | Location |
|---|---|
| 32 bit server | HKEY_LOCAL_MACHINE\Software\Sytel\Dialer |
| 64 bit server | HKEY_LOCAL_MACHINE\Software\Wow6432Node\Sytel\Dialer |
If a key is not present in the registry, Softdial CallGem™ uses the default value specified for that key.
Show registry keys
| Registry Key | Type | Comments |
|---|---|---|
| AgentHearsPreview | DWORD | From V10.6.366 - On preview campaigns, the agent is bound to the call at launch by default. This means that preview calls do not need to be transferred after connect as the call is already bound to the agent. As this change in behaviour may conflict with legacy CTI integrations, setting this key with a value of 0 will preserve the previous preview call behaviour. |
| AllowHangup | DWORD | From V10.6.366 - When a nailed-up agent hangs up during their login session; if the agent is talking or wrapping up, the hang up is treated as just dropping the customer call rather than logging the agent out. This enables the agent to disposition the call through their agent desktop UI and prevents session data loss. When this key is set to a non-zero value (default is 0), Softdial CallGem™ will attempt to re-establish agent station nailup when the agent is moved back into the waiting pool. If this fails the agent will be logged out. |
| AllowOfferingLogout | DWORD | Inbound non-ACD campaign - allow agent being offered a call to log out of the system. Default is 1 or allow. Set to 0 to prevent agents from logging out when being offered calls |
| AllowSupervisedTransferIVR | DWORD | If set to a nonzero value, this setting enables IVR 'agents' to make supervised transfers and 3 party conference calls. Use cases for this might be: controlling audio recording of a call with a third party or playing a regulatory message to a conference before dropping out. Default setting is 0. |
| AverageTrunkDelay | DWORD | When there are a number of fast busies, Softdial CallGem™ throttles by placing an artificial delay on re-use of the trunk line. This value is the number of seconds that the trunk will be held up before being put back into the pool. Default 6 seconds. |
| BlanketRecording | DWORD | If the telephony layer interface supports call recording, record all calls . Default is 0 or off |
| CallbackTrumpsBlend | DWORD | From V10.6.547 - Registry option to allow callbacks to have a higher precedence than blending. If there is a choice of agents to select for blending, the system will select an agent with no pending callbacks rather than one that has callbacks pending. Default value is 0. Any non-zero value will activate above behaviour. |
| CampaignCloseTimeoutSeconds | DWORD | The number of seconds after a close request when agents will be forcefully logged out. Default is 0 (indicating no timeout). Setting a value other than 0 will kill all remaining agents at the specified time interval after the campaign close. |
| CMServiceInstalled | DWORD | Flag used by Softdial Contact Center™ to determine whether or not to manage and monitor the Campaign Manager Server service.Set to 0 for CM Server service not installed. Set to 1 for installed |
| CommTrace | DWORD | Enables a hex dump of socket input and output. On restart of Softdial CallGem™ this will create a file CommDump.txt in a folder called logs below where Softdial CallGem™ is installed (Usually C:\Softdial\SP). Turning this on will slow down communication considerably and should only be done to diagnose application communication errors and pick up Denial-Of-Service attacks. Default is 0 or off |
| DatabasePath | String | Fully-qualified file system path name for the |
| DefaultRNATime | DWORD | The default Ring No Answer timeout used on predictive campaigns where a value is not specified in the Overdial Tuning [OT] message. Default is 16 seconds. |
| DenyCallbackMove | DWORD | When set to '1' this setting prevents agents being moved between campaigns to service agent specific callbacks. Note this registry setting was replaced by a setting in the Tenant Configuration - the 'Not Move On Callback' checkbox was added from V10.6.370. |
| DetailBlendLogging | DWORD | When set to '1' this setting turns on detailed logging of blend decisions. |
| DialerServiceHostname | String | If reporting service is installed remotely this value should be set with the host name or IP address where the reporting service is installed. This value is used by Softdial Contact Center™ |
| DialerServiceInstalled | DWORD | Flag used by Softdial Contact Center™ to determine whether or not to manage and monitor the predictive dialer service. Set to 0 for predictive dialer service not installed.Set to 1 for installed |
| DisableDataLogs | DWORD | Disable Data (DT) parameter output in the log files. NOTE. The Data (DT) parameter is used to store line-of-business data which is (1) bulky and (2) confidential. By default this value is set to 1 to indicate that output of this information should be suppressed. Set to 0 for full output but only on instruction from somebody authorised to make that decision on behalf of Sytel or the customer. |
| EnableLargeLogs | DWORD | Enable MsgLog output. Defaults to 1 to indicate that MsgLog output will be provided. Set to 0 to turn off. |
| EnableReporting | DWORD | Whether reporting output is enabled or not. Defaults to 0 (off). Set to 1 to turn on. |
| EnableSmallLogs | DWORD | Enable StatLog output. Defaults to 1 to indicate that StatLog output will be provided. Set to 0 to turn off. |
| EnableTD | DWORD | Turns on the multi-tenant version of the protocol. Default is 0 or off |
| EnforceSessionTimeout | Boolean |
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| EnforceSITDetection | DWORD | From V10.6.366 - Set this value to 1 to ensure that pre-connect inband call progress analysis is done. |
| ExternalHobsonsChoice | DWORD | From V10.6.769 - default is 0. When set to a non-zero value, overrides the default external routing behaviour if there is only one call and one agent available. See Softdial CallGem™ |
| KeepDataOnOverflow | DWORD | When this is set to 1 (default is 0), the data attached to a call will remain with the call if it is overflowed to another campaign queue, however a data integrity alert will be issued as this may result in PCI infringement issues. It is the users responsibility to manage this when using this setting. |
| KillWarnAgents | DWORD | On campaign close where CampaignCloseTimeoutSeconds > 0, if set, agents will be sent a warning message of impending closure. Default is 0 or no message. |
| LandlordDescriptor | REG_SZ | The tenant descriptor value used to identify the landlord. This defaults to 'landlord'. |
| LargeLogDays | DWORD | The number of days MsgLog files will be retained for before being purged. Default is 28. |
| LegacyFraming | DWORD | Set to a non-zero value to set the default framing type to 'pipe-delimited'. See General Settings . |
| LicensingVerbose | DWORD | From V10.6.387 , Set this value to 1 in order to provide detailed license diagnostic information in Softdial CallGem™ Syslog. |
| LogDays | DWORD | The number of days StatLog files will be retained for before being purged. Default is 28. |
| LogFilePath | REG_SZ | The directory where log files are output. By default this is a directory DialerLogs under the directory where the PredictiveDialer.exe file is installed. Note the V9 installer overrides this value to :\Softdial\SP. If overriding, the value can contain environment strings |
| LogoutNotRehome | DWORD | From V10.6.976 - It is possible that while an agent is working on a blended campaign, their home campaign is closed. Standard behaviour has been that the agent remains working in their blended campaign, being effectively 'rehomed'. If set to
|
| MaxBufferedMessageAgeMins | DWORD | Sets the maximum time (mins) for Softdial CallGem™ to buffer SDMP messages. Default setting is 60. Do not change this setting unless advised by Sytel Support. |
| MaxBufferedMessageSizeMb | DWORD | Sets the maximum buffer size (MB) for Softdial CallGem™ to buffer SDMP messages. Default setting is 500. Do not change this setting unless advised by Sytel Support |
| MaxRNATime | DWORD | The maximum permissible RNA time for predictive calls. This exists to prevent users from causing damage to performance by 'tuning' their dialer. The value defaults to 22 seconds. Unless the customer is running campaigns where it is a business imperative to capture answering machines this value should not be changed |
| MonitorTimeout | DWORD | The timeout interval for Softdial CallGem™'s internal statistics monitoring. Default is 60 seconds. Every 60 seconds Softdial CallGem™ will check various campaign metrics and report Notify Event [NE] messages to interested parties. Changing this value will result in the frequency of checks being changed. |
| MoveUnavail | DWORD | From V10.6.423 - Registry option to enable agent to be moved back to their home campaign if they are made unavailable while servicing a callback on another campaign. If set to 0, the agent will remain on the 'callback' campaign, if set to 1 the agent will be moved back to their home campaign. |
| NailupTimeout | DWORD | The timeout period before Softdial CallGem™ abandons an agent logon attempt on account of fail to nail up station. Default is 30 seconds |
| NALiveOutcome | DWORD | On an agentless campaign, the agent outcome (AO) code for a live call where no message was left. Default is 0 |
| NALivePlayMessageOutcome | DWORD | On an agentless campaign, the agent outcome (AO) code for a live call where a message was left. Default is 0 |
| PreviewNonConnectsSendCE | DWORD | When set to '1' this setting enables wrap on Preview campaign e.g. in order to launch a follow up call. |
| PreviewRNATime | DWORD | The maximum permissible RNA time for preview calls. This is agent-directed preview, not preview campaigns. Default is 40 seconds. |
| RecordFromStart | DWORD | If the telephony layer interface supports call recording, record calls from launch rather than waiting until the call is switched to the agent before recording. Default is 0 or off |
| RecordUsage | DWORD | Controls whether usage information will be recorded. See Notification Emails. Default is 0 or off. To turn on, set to any non-zero value. |
| ReplacePersistantTxOnReconnect | DWORD | Controls enumeration behaviour for backwards compatibility prior to V10.6.263. (For details, see Resource Enumeration API ) Default is 1 (new behaviour) |
| ReportingPath | REG_SZ | The directory where reporting output files are written. By default this is a directory ReportingLogs under the directory where the PredictiveDialer.exe file is installed. Note the V9 installer overrides this value to :\Softdial\SP. If overriding, the value can contain environment strings |
| ReportingPurgeTime | DWORD | The number of days before reporting output us purged. Default is 31 days |
| ReportingSchemaName | DWORD | The schema name used by the DBMS containing the reporter database. Default is 'dbo'. |
| ReportingServerBasePort | DWORD | Port number that the reporting service listens on. By default this is 6809. Reporting service listens on 1 higher and 1 lower than this number as well. |
| ReportingServiceHostname | String | If reporting service is installed remotely this value should be set with the host name or IP address where the reporting service is installed. This value is used by Softdial Contact Center™ |
| ReportingServiceInstalled | DWORD | Flag used by Softdial Contact Center™ to determine whether or not to manage and monitor the reporting service.Set to 0 for reporting service not installed.Set to 1 for installed |
| RNATime | DWORD | The default ring No Answer time for inbound calls. If an inbound call is routed directly to a station address rather than an ACD group this value is used to determine default ring timeout. |
| ServerPort | DWORD | Port number that Softdial CallGem™ listens on. By default this is 6502. Softdial CallGem™ listens on 1 higher and 4 lower than this number as well. Setting a value for ServerPort will mean that Softdial CallGem™ listens on a different port range. |
| StationReconnect | DWORD | Where nailed-up stations are used (those that support the SL / LS protocol), should Softdial CallGem™ attempt to reconnect the station if dropped rather than log the agent out. Default is 0 or off. |
| STGServiceInstalled | DWORD | Flag used by Softdial Contact Center™ to determine whether or not to manage and monitor the Softdial Telephony Gateway service.Set to 0 for STG service not installed.Set to 1 for installed |
| StarvationTimeout | DWORD | From V10.6.913 - The number of seconds of lack of response to a Call Request [CR] message that will lead to a call starvation event being triggered. See Notes for Integrators |
| StopAgentOutcome | DWORD | The Agent Outcome (AO) value to be used if an agent perform an emergency unavailable or is killed. Default is 120 |
| SystemCTLayer | REG_SZ | The system campaign only starts once a telephony layer connection has been established. This value indicates the name of the CT layer that needs to be present for the system campaign to start. Default is the unnamed telephony layer |
| TelcoThreshold | DWORD | The level of intercepts (abnormal call failures) reported by the carrier, above which Softdial CallGem™'s monitoring will start broadcasting alerts. Default is 20% of all calls. |
| TTInterval | DWORD | The timeout period after which Softdial CallGem™ fails a call launch if the network has not responded. Default is 60 seconds |