Call Routing API
The following SDMP messages provide management control of call routing in Softdial CallGem™.
Show messages
From CallGem
| Message | Action |
|---|---|
| Route Request [RQ] | An inbound application-determined route message. The application needs to respond with Route Decision [RX] messages |
| Route Data [RZ] | Sent by CallGem every time there is a change in the routing table for incoming call routing |
| ExternalRouterDecision [XL] | From V10.6.769 - CallGem is requesting that an external application, registered to route or screen outbound calls, performs its screening. See External Routing. |
To CallGem
| Message | Action |
|---|---|
| Add Incoming Call Route [AI] | Adds an entry to CallGem's incoming call route table. Whenever a routing table entry is changed in |
| Delete Incoming Call Route [DI] | Requests that the incoming call route with the specified Identity (ID) parameter is deleted |
| Manage Route [MR] | Notifies CallGem that the connected socket wants to route eligible inbound calls into queues on that campaign. |
| Register External Router [RX] | From V10.6.769 - Notifies CallGem that an application wants to register as a router for outbound calls, filtered by tenant or campaign. See External Routing. |
| Update Incoming Call Route [UI] | This message has the same parameters as Add Incoming Call Route [AI], and updates the incoming call route table |
| Update Outcomes [UO] | Sent by the control application to CallGem to update an incoming call route |
| External Router Decision [XR] | From V10.6.769 - Notifies CallGem that an application has screened an outbound call and may modify the CLI and Telephone number to dial. See External Routing. |
For more information on using an external service to make routing decisions, see External Routing.