Play File and Capture 2
Used to play a sound file and capture digits entered by the caller using their touch tone telephone key pad.
The difference between this step and the Play File and Capture step is the option to mute the audio output. Otherwise these steps are identical.
Inputs
| 1. | Sound File Name | (Mandatory) | The fully-qualified name of a sound file |
| 2. | Audio Output | (Optional) | The option to mute the audio output. Select either
|
| 3. | Digits Low | (Optional) | The minimum number of digits allowed |
| 4. | Digits High | (Optional) | The maximum number of digits allowed |
| 5. | Valid Digits | (Optional) | The valid digits. e.g: if the menu contains only 5 options, valid digits may specify that only the values 1,2,3,4 or 5 will be accepted. Entering any digits other than these will return a Fail outcome |
| 6. | Terminating Digit | (Optional) | The terminating digit. This will allow Softdial CallGem™ to stop capturing digits after the terminating digit is entered |
| 7. | Capture Timeout | (Optional) | The number of seconds to wait for the user's input |
Fig. 1 - Play File and Capture - Inputs
Outputs
| 1. | Digit Data | Stores the captured digits to the script variable specified here |
Fig. 2 - Play File and Capture - Outputs
Outcomes
By default there are 5 outcomes (Fig. 3):
| 1. | Success |
| 2. | Timeout |
| 3. | Aborted |
| 4. | Call Ended |
| 5. | Fail |
Fig. 3 - Play File and Capture - Outcomes
With this component, you can also create your own outcome fields. For an example, see Play Recording and Capture.