PM - Play Message

Layer	CTI
Direction	From CallGem
Type of Service	CG
Interface ID	CT
Message Purpose	This message instructs the telephony layer to play either a sound fragment or synthesised speech into the conversation.
Example	PM\TDdefault\CNCustCare\SIABC2224\SNC:/Softdial/STG/Sounds/ThankYou.wav
Explanation	The telephony layer is instructed to play the ThankYou.wav sound fragment to the call with session ID ABC2224 on the CustCare campaign.
Notes	The sound fragment is the filename or URI specified in the Name Space relating to a symbolic name from the application layer. The telephony layer should respond with the Play Status [PS] - Telephony to CallGem message indicating success or fail. Related Links: Play Message [PM] - Agent to CallGem

Parameters
Code	Name	Type	Mandatory?	Min Val	Max Val	Description
CN	CampaignName	string	true	1	80	User defined parameter values may include any characters except */ \ : ? " < > \| & % + ! ' ;**
MI	MessageInterruptible	boolean	false	0	0	From V10.6.668 - If this parameter is specified, it signifies that the message playback can be interrupted for call control (e.g. requeue, transfer, barge).
SI	SessionIdentifier	string	true	1	120	Session Identifier parameter
SN	SymbolicName	string	false	1	80	This parameter is alphanumeric. The SN parameter in this instance contains the path to the sound file
SP	Speech	string	false	1	4000	This parameter is alphanumeric. The SP parameter contains the text to be played to the customer through the TTS engine
TD	TenantDescriptor	string	false	1	80	This parameter is alphanumeric and identifies to which tenant this message applies.