Softdial Contact Center™ (SCC) provides extensive reporting and data feed options.
| SCC version | Reporting options |
|---|---|
| From V10.6 | Softdial Reporter™ Web utilises the latest 'NoSQL' database technology (MongoDB) to deliver high speed real-time and historical contact center reports over the web |
| From V10.1 | Softdial Reporter™ 2 - a front end reporting client providing comprehensive real time and historical call center performance statistics within a simple, user configurable layout controller |
| From V10.1 | Softdial Publisher™ provides highly configurable data feeds to Softdial Reporter™ 2, Reporter Web or any 3rd Party reporting client. Although fully superceding Reporter 1, this release still supports Reporter 1 via Publisher's SQL data feed. |
| Pre V10.0 | Softdial Reporter™ (now known as Reporter 1), a reporting tool based on Microsoft Access |
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