Softdial Scripter™ - Step Library

Play Recording and Capture 2

Used to play a recorded message that has been assigned a Symbolic Name in the Namespace, and capture digits entered by the caller using their touch tone telephone key pad, with the option to mute the audio output.

To play a recorded message that has not been assigned a Symbolic Name in the Namespace, use the Play File and Capture or Play File and Capture 2 step.

Inputs

1.	Sound Resource Name	(Mandatory)	A Symbolic Name created in the Namespace Editor (under Sound Resources) pointing to the recorded message The Play button enables instant playback of the selected sound resource.
2.	Audio Output	(Optional)	The option to mute the audio output. Select either Muted NonMuted
3.	Digits Low	(Optional)	The minimum number of digits allowed
4.	Digits High	(Optional)	The maximum number of digits allowed
5.	Valid Digits	(Optional)	The valid digits. e.g: if the menu contains only 5 options, valid digits may specify that only the values 1,2,3,4 or 5 will be accepted. Entering any digits other than these will return a Fail outcome
6.	Terminating Digit	(Optional)	The terminating digit. This will allow Softdial CallGem™ to stop capturing digits after the terminating digit is entered
7.	Capture Timeout	(Optional)	The number of seconds to wait for the user's input

Fig. 1 - Play Recording and Capture - Inputs

Outputs

1.

Digit Data

Stores the captured digits to the script variable specified here

Fig. 2 - Play Recording and Capture - Outputs

Outcomes

By default there are 5 outcomes (Fig. 3):

1.	Success
2.	Timeout
3.	Aborted
4.	Call Ended
5.	Fail

Fig. 3 - Play File and Capture - Outcomes

With this component, you can also create your own outcome fields. For an example, see Play Recording and Capture.