Accessing Client Applications

• Campaign Manager - Web version
• Namespace Editor
• Reporter - Web version
• Recording Monitor

• Softdial Campaign Manager™ - Windows client

  From V10.6.847 - the legacy Softdial Campaign Manager™ Windows client is no longer available, via install or download.

• Softdial Phone™
• Softdial Scripter Designer™
• Softdial Status Viewer™
• Softdial Alert Monitor™

1. Open a browser window
2. Point it to http://[WebServer] where WebServer is the fully qualified domain name or IP address of your SCC web server host. (Use localhost if running a browser on the same machine as the web server.) A page like the following (Fig. 1) will appear.

   

   Fig. 1 - Softdial Login

3. Enter the required credentials:
4. Tenant - enter one of the following:
   1. a tenant name
   2. default - for single-tenant operation
   3. landlord
5. User - either Administrator, or the name of a configured user
6. Password - either the Administrator password, set at the time of installation, or the password of a configured user
7. Language - either English (the default), or another language from the drop-down menu
8. Click on Login. On successful login, the Navigator page appears (Fig. 2)..

   

   Fig. 2 - Client Applications

   The range of applications offered on this page is dependent on the user's permissions, as set in the Namespace Web Console

From here, the user can

• open one of the web applications by clicking on a central button (Fig. 3)

  

  Fig. 3 - Client Access Buttons

• open one of the executable applications by
  • clicking on Client Loader (see Fig. 3). A page like the following (Fig. 4) will appear

    

    Fig. 4 - Client Loader

  • clicking on the application you require. The application will download.
  • running the downloaded file
• log out of SCC by closing the Client Loader dialog (if open), and clicking on the Logout button. After a confirmation prompt, the user is returned to the Login page (Fig. 1)

Softdial web clients provide a common menu to jump straight to another web client via the Navigator button and toolbar at the bottom-left of the screen (Fig. 5):

Fig. 5 - Web Client Menu

Navigator button

The Navigator button allows

• selection from the list of available web applications
• access to the webserver help document
• logout of the webserver

Status and Activity Indicators

The three squares to the right of the Navigator button (see Fig. 5) are status indicators, described below. The colour of these indicators changes according to the status. Hovering the mouse over each of these squares will display additional information to aid fault diagnosis.

Left - Network activity indicator

The indicator on the left is the Network Activity indicator, reporting web request activity. Hovering over the square brings up a tooltip (Fig. 6) showing

• Queue
• Network activity - current request URL
• Result - OK, communication error, or operation aborted

Fig. 6 - Network Activity indicator

The network activity status is also indicated by the colour of this square:

•  white  - no network activity.
• blue - a request has been sent to the server and the client application is waiting for a response.
• red - network communication errors.

Middle - HTTPSDMPBridge indicator

The indicator in the middle indicates HttpSDMPBridge status:

• green - online - normal working status.
• red -
  • offline - the connection between Web Server and HttpSDMPBridge is disrupted. Possible causes: wrong configuration, bridge service stopped or network connection problem.
  • session expired - although logged in to the Web Server, the Softdial system session has expired. To recover, log out and log back in.
• black - unknown - client cannot determine bridge status.

Right - Softdial CallGem™ indicator

The indicator on the right, indicates Softdial CallGem™ status:

• green - online - normal working status.
• red -
  • offline - Softdial CallGem™ service not available to HttpSDMPBridge . Possible causes: wrong configuration, Softdial CallGem™ service stopped or network connection problem.
  • busy - a request to Softdial CallGem™ has been sent, but a response has not been received.
• black - unknown - client cannot determine Softdial CallGem™ status.

The area to the right of the indicators is also used to display diagnostic information in the case of errors.