For details of Sytel's support processes and working hours, download a copy of our Support Procedures document.
The remainder of this topic provides links to information that is available to help you to configure and troubleshoot the various applications used in Softdial Contact Center™.
For download links for some software tools which are useful for troubleshooting and performance analysis of Softdial Contact Center™, see Diagnostic Tools.
Softdial CallGem™
Error Code Lookup - Look up the description of an error from an error code displayed in the Softdial Logs or an error message.
Softdial Campaign Manager™
Registry Settings (Server and Windows Client Only)
Configuration (Web Client)
Softdial Scripter™
Step Reference - index
Scripter Engine Configuration
API Documentation
API details are available by following the message links on the relevant pages or by accessing the online API reference.